Zaap AI Voice Agent: multilingual AI voice agent platform
Zaap is a Romanian platform that lets companies create and deploy AI voice agents in Romanian, Hungarian, and English. Start4AI developed the entire platform, from architecture to telephony integrations.
At a glance
Zaap.ro is a SaaS platform for AI voice agents that lets companies configure voice agents in Romanian, Hungarian, and English for support, scheduling, and follow-up. Start4AI built the platform using React, TypeScript, Supabase, ElevenLabs, and Twilio, with a management dashboard, analytics, and CRM integrations. The system is production-ready and scalable for companies across multiple industries.
Context
Zaap started from the need for a local AI voice agent market that could speak Romanian and Hungarian fluently, not just English. Most global solutions had limited support for local languages and Romanian business systems.
Challenge
The platform had to manage multiple voice agents per client, support multiple languages, integrate with telephony and calendars, and provide a clear dashboard for configuration and monitoring.
Solution
We built a multi-tenant SaaS platform with:
- Voice agents on web and telephony via Twilio
- Support for Romanian, Hungarian, and English
- Dashboard for configuring scenarios, voice, and knowledge
- Calendar integration for scheduling
- Analytics for calls, duration, and resolutions
Outcome
The platform launched in production and can serve multiple clients simultaneously. The voice agents can handle calls 24/7, transfer to operators, and record all interactions for later analysis.
Frequently asked questions
- What makes Zaap different from other voice bots?
- Zaap is built for local languages and Romanian businesses. It offers a complete dashboard, configurable scenarios, and integrations with telephony and calendars.
- How long did the platform take to develop?
- The first production version was delivered in 4–8 weeks, with further iterations for optimization and new integrations.
- Can Zaap integrate with a company CRM?
- Yes. The platform has an open architecture for integrations with CRM, ERP, and ticketing systems via API and webhooks.
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